Frequently Asked Questions
What do you mean by Requirement analysis?
Our expert business analysts will analyse your business process and propose you the best way to use Bizspace. We will configure and customize everything according to your needs. We will handle the whole configuration and coach you on how to use Bizspace and deploy to your users.
How do you define a system user?
A user is defined as an employee or a subcontractor who has or will access Bizspace. External users, like customers or suppliers, are not counted in the number of users. For example:
An employee who reports his expenses or timesheets counts as a user
A third party accountant who uses Bizspace counts as a user
Customers and suppliers, who are using Bizspace through the portal with a read-only access DO NOT count as users
What does "Hosting & Maintenance" include?
You get access to a scalable and professional cloud infrastructure that includes: hosting of the service, incremental backups twice a day on two different servers, emails integration, etherpad integration, 24/7 monitoring and support and your custom domain name. We upgrade your Bizspace instance on a regualr basis so that you can always benefit from the new features at no extra cost.
What If I have custom needs that require developments and ad hoc integration?
For advanced needs, you can work with Bizspace to get custom developments. We offer project management services, developments, training, and on-premise installation services. These services are usually charged on a per project basis.
What is unlimited functional support?
We want you to have the best experience with our solution. So for any issue, you can contact us through the live chat, by email or by phone and we promise to find the best solution for your issue. Our support teams are available from Monday to Friday, in English. Our support service is unlimited, you can ask as many questions as you want.
What does the Customization of reports, screens and workflows include?
Our experts will customize Bizspace according to your business. We change all screens on demand as well as reports and workflows. This way, we guarantee you the best experience with Bizspace as it will perfectly fit your needs. Our customization service does not cover requests that require custom developments.
How do I know if Bizspace will fit my business need?
Bizspace is extremely flexible and can be highly customized at no extra cost. Contact us for a free analysis to check if Bizspace fits your specific needs.
Can I use my own domain name?
Yes, we can set up your own domain name for Bizspace, e.g: www.mycompany.com. We can also manage email addresses.
Create a fee Website with Bizspace
As part of our standard offering, is a free website.
Can I update my own content?
Yes, via your website’s easy-to-use content management system. We will supply you with all these details during the process.
Do I have to choose an Add-on?
No, you can choose one now or add it later on when you decide to take your website to the next level.
Is my website optimised for Google?
Yes. Your website has been designed to do well on Google (and other search engines) but to take it to the next level we suggest you take our Searcher Add-on package.
What is SEO?
SEO - Search Engine Optimization - is the process of getting traffic from the “free”, “organic”, “editorial” or “natural” listings on search engines. It is free as in that you don’t need to pay to be ranked in the search engines.
Can I run an e-commerce website?
Yes absolutly - you can sell products on your website and make use of the contact form we provide you with or have a full integration into the backend.